Frequently Asked Questions

What forms of payment do you accept?

• Travel Mobile accepts international credit cards from Visa, MasterCard, American Express, Discover, Diners, JCB and PayPal.

Do you accept payment via bank slip, cash or bank transfer?

• No. At this time Travel Mobile does not accept payment by cash, bank slip or bank transfer.

When placing an order, I get an error message stating that authorization failed. What went wrong?

• Please check your credit card number and expiration date.

All the data I entered for my card is correct, but I still get the message that authorization failed. What could it be?

• In this case we recommend that you contact your bank, it may be necessary to request that your card be unblocked to make international purchases.

Currency and exchange rates ​​

• The values ​​shown on the site are in USD - US Dollars.

• If applicable, an exchange rate is applied by your credit card / bank administrator and may also include additional taxes.

What are the standard shipping timeframes?

Argentina, Chile, Mexico and Peru

• 6 to 10 business days

Brazil

• 2 to 3 business days - São Paulo and Rio de Janeiro
• 3 to 5 business days - Bahia, District Federal, Espirito Santo, Goías, Mato Grosso, Mato Gross do Sul, Minas Gerais, Paraná, Rio Grande do Sul and Santa Catarina
• 5 to 10 business days - all other locations

Canada

• 6 to 10 business days

Europe

• 5 to 10 business days

United States

• 3 to 5 business days

SIM Cards

Right of return for any reason

• We accept returns within 14 days of receipt of the SIM card in accordance with the terms and conditions described below.

  • The SIM must be returned fully intact and not have been removed from the plastic card.
  • The SIM must not have been used or activated.
  • Shipping fees are not refunded unless the SIM was deemed damaged, non-functional, or Travel Mobile incorrectly fulfilled the order.
  • Once Travel Mobile has received the SIM and confirmed its unopened/unused state then the funds will be refunded to the credit card used for purchase.

Damaged or nonfunctional SIMs

• Damaged or non-functioning SIMs will be replaced or refunded at no cost to the customer after the customer has followed the troubleshooting steps provided by Travel Mobile customer support, which may include confirmation that the customer’s telephone is SIM unlocked and that the appropriate configurations have been made in the telephone.

Activations

• Activation requests can be refunded prior to completion of the activation.
• Any activation that has been scheduled and not yet completed can be refunded.
• It is the customer’s responsibility to contact Travel Mobile at least 48 hours before a scheduled activation to request cancellation and refund.
• Completed activations are not eligible for refund.

Top Ups

• Top-up requests can be refunded prior to completion of the top-up.
• Any top-up that has been scheduled and not yet completed can be refunded.
• It is the customer’s responsibility to contact Travel Mobile at least 48 hours before a scheduled top up to request cancellation and refund.
• Completed top-ups are not eligible for refund.

How to contact us

• If you have any questions regarding the above policies please contact us via support@travelmobile.biz

How do I create a Travel Mobile account?

• You can create your account by entering your name and email address, or you may choose to use your Facebook or Gmail account.

I already registered my account, but didn't receive the email with instructions to verify my account.

• No problem, click here and enter your email address and we will resend the link to confirm your account.

I forgot my password, how can I register a new one?

• No problem, the process is very simple, just click here and a new window will open prompting you to enter your email address, then click the Reset Password button.

Check your inbox as you should receive an email with a link to enter a new password. Clicking on the link will take you to a page with a field to register your new password.

How can I find the right International SIM and plan for my trip?

Here at Travel Mobile, we want to help you find the right carrier and plan for your international travel.

• Region - SIM options and international plans are organized by region.

• Plans - We display plan highlights on cards, where you can check the following information, Operator Name, Plan Amount, Data Package, Plan Validity and other additional information.

How do I find the best carrier and plan for my trip?

• If you are unsure which carrier and plan to choose for your international travel, click the Learn More button located at the bottom of the card, just below the Add to Cart button.

• You will be directed to a page where you can see all the coverage information, what benefits you get from the plan, frequently asked questions additional information.

• If you're unsure or just want some help, contact us through our online CHAT and we'll be happy to help!

I already know which carrier and plan to choose, how can I place the order?

If you already know which carrier and plan to choose, just click follow the steps below:

• Go to travelmobile.biz and click Shop from the top menu on the site
• Choose the region, then click the Add to Cart button on plan card you wish to purchase
• If you would like to add more than one plan, click the Continue shopping link
• Once you've added all the plans you want to purchase click Checkout
• Create an account on the travelmobile.biz website, providing your name and email address. If you prefer, you can create an account using your Facebook or Gmail accounts.
• Provide your shipping details and click Continue
• Choose by Normal or Express delivery and click Continue
• Provide your credit card details or choose PayPal

NOTE: Please make sure all your address information is correct.

I didn't choose my activation date. How can I schedule activation?

• You can schedule activation once you receive your SIMs, you'll need the SIM serial number to schedule activation.

I received my SIM and I need to schedule my activation. What should I do?

• Go to travelmobile.biz and click Sign In in the top menu of the site
• Log in using your email address and password
• Find the Activate a SIM card box and enter the SIM serial number located on the back of the SIM card and then click Add
• Find the SIM you just added in the My SIMs column and click Activate
• Choose your SIM activation date and click Next
• Once your SIM is activated, an email will be sent informing you that activation has been completed and informing you of the telephone number.

Notes:

• If you need to know the SIM phone number before your trip, we recommend that you schedule your activation for a day or two before your trip.
• Orange SIMs will be activated with first use in Europe. You can still add the SIM to your account to find out what your phone number will be.

What is the deadline I have to activate my SIM?

• SIMs can be stored for up to one year without being activated.

My trip has been canceled, how can I cancel my SIM activation?

• SIM activation can be canceled up to 48 hours before the scheduled activation date, after the SIM has been activated it cannot be canceled or refunded. If you need to have your activation canceled, please email support@travelmobile.biz requesting that your SIM activation be canceled, be sure to provide your SIM serial number and activation request number.

When do I get my phone number?

• Travelmobile.biz will send you an email notifying you that your SIM has been activated and informing you of your phone number one day before the activation date.

I scheduled SIM activation, but I haven't received the phone number yet. What can I do?

• Remember that your SIM will be activated one day before the date you scheduled.

Can I change the SIM activation date?

• Yes, just email support@travelmobile.biz stating that you would like to change the SIM activation date, be sure to provide the new date and SIM serial number.

Can I reload the SIM?

Yes, through the travelmobile.biz platform you can manage your SIMs and topup during or after your travel by following the steps below.

• Go to travelmobile.biz and click login in the top menu of the site
• Log in using your email address and password
• In the My SIMs column identify which SIM you want to recharge and click the Topup button
• Identify the plan you want to purchase and click Choose Plan
• Choose the recharge start date and click Continue
• Pay for your plan

Note:

• The Orange SIM can only be topped up on the Orange website: https://topup.orange.com/
• Simply choose the option Orange Holiday SIM Cards and click on Topup your Holiday SIM

How long can the SIM stay without a plan?

For each carrier there is a deadline to recharge before the SIM is canceled. Below are the deadlines for recharging:

• Operator Red Pocket - within to 30 days after initial plan expires
• Operator LYCA Mobile - within 60 days after initial plan expires
• Operator JT - within 3 months after activation
• Operator ONESIM - within 1 year after the plan expires
• Operator ORANGE - after 30 days without registering your SIM, and after 6 months for SIMs that have been registered

Can I use someone else's SIM?

• Yes, but you will not be able to transfer the SIM to another email account, the recharge payment must occur on the account where the SIM was registered.

Do you offer coupons?

• No, currently Travel Mobile does not offer coupons, however, you can earn discounts on purchases through our referral program and receive bonus credits that can be applied to your next purchase.

How can I get referral bonuses?

There are two ways to receive referral bonuses:

• Be Invited - Anyone who already has an email account registered on the Travel Mobile website can invite you to create an account on our website. By accepting the invitation you will receive a USD 10.00 discount on your first purchase.

• Inviting - With an email registered on the Travel Mobile website, you can send invitations to as many people as you like. When a guest of yours purchases our services you'll get a USD 5.00 credit added to your account.

NOTE: There is no invitation submission limit and no deadline to use bonuses. The more people you invite the more bonuses and discounts you can earn.

I want to send invitations. What should I do?

Simply, follow the steps below:

• Go to travelmobile.biz and login using your email address and password
• Click Invite a friend and a new window will open
• Enter your guest's name and email address and click Send Invitation

NOTE: Remember to tell your friends about the invitation you sent and ask them to check their spam box just in case it ends up there!

How can I track my bonus receipt?

• Whenever a guest accepts the invitation and places their first order, you will be notified by email.

How can I keep track of my bonus earnings?

• Whenever you log into your travelmobile.biz account, you'll see a box stating how much credit / bonus you have.

I'm traveling to the United States, what do I need to know before I buy my SIM?

• Before ordering your SIM it is important to confirm that your phone supports LTE Band 4 1700 MHz and 2100 MHz network frequencies .

I have verified that my phone does not support LTE Band 4, what can I do?

• No problem, in this case we offer the option to use a SIM from another operator.

Which operators is Travel Mobile partnered with in the United States?

• In the United States, Travelmobile.biz is partnered with LYCA Mobile and Red Pocket .

What is the difference between LYCA Mobile and Red Pocket?

• The main difference between the operators is the network they use, LYCA Mobile uses the T-mobile network in the U.S. and Red Pocket the AT&T network .

My trip to the United States will be less than 30 days. Are there plans for less than 30 days?

• No, all US prepaid and postpaid plans are valid for 30 days, what changes from one plan to another is the high-speed data package.

How long is my SIM valid?

• The SIM is valid while the account is active and has credit.
• Red Pocket SIMs expire after 30 days without a recharge.
• LYCA SIMs expire after 60 days without a recharge.
• ONESIM SIMs expire after 1 year without a recharge.
• JT SIMs expire after 3 months without a recharge.
• Orange SIMs expire after 30 days without registration, and after 6 months with registration.

Where does the SIM function?

• LYCA and Red Pocket SIMs only function in the United States.
• Global SIMs from ONESIM and JT function in over 100 countries, and rates vary by country and operator.
• ORANGE SIMs only function in Europe.

At the end of my credit, how can I buy more credit?

• Return to the Travel Mobile website and select the plan you wish to activate.
• Orange plans can only be recharged on the Orange website.

Is Internet access unlimited?

• United States plans from LYCA and Red Pocket offer unlimited internet.
• Global and European plans offer limited packages of data.
• Please consult plan details for more information.

Coverage

Lycamobile has excellent coverage throughout the U.S. (except Alaska) and runs on the T-Mobile network. Their plans include unlimited calls in the U.S. (local and long-distance), unlimited Internet, unlimited SMS and unlimited calls to over international destinations.

You can check Lycamobile coverage by entering the city and state.

How can I make international calls?

• Dial 011 followed by the country code, the area or city code and telephone number.

My phone does not support the LTE 4 band frequency. Can I still use LYCA Mobile SIM?

• We don't recommend LYCA Mobile for phones that do not support LTE band 4 (1700 MHz and 2100 MHz). Your phone will only have access to the 2G network in the United States.

NOTE: If your phone does not support LTE band 4 network frequencies, consider using the operator Red Pocket.

Do all LYCA Mobile plans have unlimited internet?

• Yes, all plans offer unlimited internet with packages of high-speed data.

What happens if I consume the entire data package?

• Once you consume the package of high-speed data the connection speed will be reduced from 4G speeds to 2G speeds (approximately 128 kbps).

• You can purchase an additional 1 GB of high-speed data. For details please contact our support team.

Can I share my LYCA Mobile internet with another phone?

• Yes, you can share the connection and you don't have to pay any additional fees.
• Be aware that if you plan to share the connection with other devices, it's important to consider a plan with a larger package of high-speed data.

Is there any way to check my data package balance with LYCA Mobile?

• Yes! The carrier does not provide a way to do this via SMS, but we can check your balance for you. Just send us a message requesting the status of your usage.

Do I need to configure my phone?

• If your phone has current operating system updates and Data Roaming is enabled, you may not need to configure your phone.

Below are instructions on how to configure your phone, if necessary.

iPhone

If your carrier allows it, you can view the settings and APN from the following locations:

• Settings> Cellular> Cellular Data Options> Cellular Network
• Settings> Mobile Data> Mobile Data Options> Mobile Data Network

Then fill in the following information:

• APN: data.lycamobile.com
• User: Leave blank
• Password: Leave blank

Then go to LTE Setup (Optional) and enter the following information

• APN: data.lycamobile.com
• User: Leave blank
• Password: Leave blank

In MMS session fill in the following information

• APN: data.lycamobile.com
• User:
• Password:
• MMSC: http://lyca.mmsmvno.com/mms/wapenc
• MMS Proxy:
• MMS Max Message Size: 1048576

Press the Home button to save the APN and exit to the main screen. Now restart your phone and confirm the internet is working.

Android

Before you begin, make sure your Wi-Fi is turned off and your phone is not in Airplane Mode .

• Click Settings> Networks> Mobile Networks> Access Points

Then click the Top menu under Add hotspots and fill in the following settings (upper and lower case):

• Name: Lycamobile
• APN: data.lycamobile.com
• Proxy: [leave blank]
• Door: [leave blank]
• Username: [leave blank]
• Server: [leave blank]
• MMSC: http://lyca.mmsmvno.com/mms/wapenc
• MMS Proxy: [leave blank]
• MMS port: [leave blank]
• Authentication Type: [leave blank]
• APN Type: default
• Press menu and select Save

Be sure to select the Lycamobile profile you just created.

What network does Red Pocket use in the United States?

• Red Pocket is an American carrier and uses the AT&T network.

What is the coverage of Red Pocket, does the service work in Canada and Mexico?

• Red Pocket has coverage in all 50 states, including Alaska, Hawaii, and the territory of Puerto Rico.
• The service does not work in Canada and Mexico.

My phone does not support the United States LTE 4 (1700/2100 MHz) band frequency. Can I still use Red Pocket?

• Yes, but probably with a 3G connection. We recommend using this carrier for owners of Motorola phones manufactured in other countries, as many sub-models do not support the LTE band 4 (1700/2100 MHz) frequencies.

Will I be able to make local and international calls with Red Pocket?

• Yes of course! You will be able to talk to any landline or mobile phone from any U.S. carrier and also to landlines in many other countries.

Do the Red Pocket plans include unlimited internet?

• Yes, all plans offer unlimited internet, but with limited packages of high-speed data.

What happens if I consume the entire package of high-speed data?

• Once you consume the package of high-speed data the connection speed will be reduced from 4G/LTE speeds to 2G speeds (approximately 128 kbps).

Can I share my Red Pocket internet with another phone?

• Tethering and Hotspot services are supported on Android devices. These services are not compatible with iOS devices at this time on this network while using cellular data.
• Be aware that if you plan to share the connection with other devices, it's important to consider a plan with a larger package of high-speed data.

Is there any way to check my data package balance with Red Pocket carrier?

• Yes! You can send an SMS with the word BALANCE to 3888.
• We can also check this for you, just send a message requesting the status of your usage.

When installing the Red Pocket SIM, will I need to configure the phone?

• If your phone has current operating system updates and Data Roaming is enabled, you may not need to configure your phone.

Below are instructions on how to configure your phone, if necessary.

IMPORTANT: If you have an iPhone it is important to follow the instructions below.

iPhone

• Go to ios.redpocket.com and a window will open with the following message "This site is trying to download a configuration profile. Do you want to allow this?"
• Click Allow and a window will open with the message "Downloaded Profile - Review the Settings app profile if you wish to install it."
• Then click Settings> General> Profile> Red Pocket Mobile and click Install in the upper right corner of the screen.
• Enter your iPhone unlock password.
• Click Install again at the top of the screen and Install again.
• Then click OK and restart the phone and see if the internet is working.

NOTE: It is important that you are connected to a Wi-Fi network to follow the steps above.

Android

Before you begin, make sure your Wi-Fi is turned off and your phone is not in Airplane Mode.

• Click Settings> Networks> Mobile Networks> Access Points

Then click the Top menu under Add hotspots and fill in the following settings (upper and lower case):

• Name: Red Pocket
• APN: Reseller
• Proxy: [leave blank]
• Door: [leave blank]
• Username: [leave blank]
• Server: [leave blank]
• MMSC: http://mmsc.mobile.att.net
• MMS Proxy: proxy.mobile.att.net
• MMS port: 80
• MCC: 310
• MNC: 410
• Authentication Type: None
• APN type: default, mms, suppl
• APN protocol IPv4
• Bearer: Unspecified

Press menu and select Save Be sure to select the Red Pocket profile you just created.

Coverage

• In Europe, Orange has excellent coverage in over 40 destinations with true 4G / LTE connection speeds.

• Check Orange coverage

How to check the balance

• You can check the balance by dialing #123# and you'll receive a SMS with the data package, SMS and voice minutes balance
• You can click 1 = Next to view credit and SIM validity

How to activate and use

• The Orange SIM should only be installed in the phone in Europe
• Once in Europe, simply insert the chip into your device
• When installing the SIM be sure to leave Data Roaming enabled
• If your phone is a model that uses two SIMs, leave the Orange SIM installed in slot 1
• You can find your phone number by dialing 225 and you will receive a text message with your number
• Calls and text messages are automatically activated when you first connect to the network in Europe
• You can use your phone as a hotspot and share your internet

NOTE:

• Your device must be unlocked
• Data roaming must be enabled to allow the chip to connect to the local network throughout Europe

I need to know my Orange phone number before arriving in Europe. How can I get this information?

It's simple, just follow the steps below:

• Go to travelmobile.biz and click login at the top menu of the site
• Login using your email address and password
• Locate the Activate a SIM card section (don't worry, it won't be activated)
• Enter the Orange SIM serial number and click Add
• The My SIMs column will show you the SIM you just added and the phone number you'll be assigned when you are in Europe

NOTE: Do not install the SIM in your phone UNTIL you are in Europe

Chip and Plan Validity

• Credit is valid for 14 days after first use (first call, first SMS, first internet connection)
• For use beyond 14 days topups can be performed directly with the operator
• The SIM is valid for 30 days without registration
• To use the SIM for more than 30 days , you must register online https://topup.orange.com/register-an-orange-holiday-france-sim-card/
• Once the chip is registered, you can continue using the chip for the next 6 months
• Your number starts with +33 which is the country code of France. If you want to register your chip you will need to change the 33 to 0 (your number will start with 06 or 07 and has 10 digits)

How to recharge

Refills should be done on the Orange website when you are already in Europe, and only after first use of the SIM. Just follow the steps below.

• Visit https://topup.orange.com/
• From the top menu choose the option Orange Holiday SIM Card
• Click Topup your Holiday SIM
• A new window will open asking for your Orange SIM phone number
• Enter the phone number and click Topup this number
• Read the recharge options carefully, some recharges allow you to accumulate the unused data package balance
• Choose the recharge amount then click Continue
• Create an account on the Orange website and in the field where you must enter the country of your phone number, choose France
• Click Register
• Then make the payment

Making a call

Depending on the plan you have purchased, you may have an amount of minutes available to make local and international calls. Check the plan to find out how many minutes are available for local and international calls.

• To make a call, dial + or 00 followed by the country code and phone number you wish to call
• You must dial the country code even if you are making a local or national call, and drop the leading zero if the number you are calling has a

Receiving a Call

• Your family and friends can call you at any time.
• They can call your French number by calling your international number
• Be sure to add + 33 to your SIM phone number and remove the initial0
• For example, if the SIM number is 06 53 56 96 00, the number to dial to reach you is +33 6 53 56 96 00.
• Receiving a call is free in France, but is deducted from the initial credit in any other European country.

How can I contact Customer Service?

• From France: Dial 700 from a cell phone or3970 from a landline
• From Europe: dial +33 6 07 62 64

How can I check my balance?

• Dial 099
• To check the balance of a data bundle, dial * 146 * 942 #

Coverage

ONESIM has excellent coverage in over 100 countries. Typically, coverage is available on multiple operator networks within each country.

• Check ONESIM coverage

How can ONESIM operate in almost every country?

• ONESIM is a carrier that has international roaming agreements with other carriers worldwide.

Will I be able to make local and international calls with my ONESIM plan?

• Yes! But it will depend on the plan purchased, some plans include a small amount of credit to allow you to make local and international calls for emergencies. You can also add more credit on the Travel Mobile website.

• If you need more credits to make local and international calls, just log in to your account on our site and request a recharge.

Making a call

Turn on your phone and once your phone registers on an available network, it is ready for use.

• Dial “+” followed by Country code, area code and telephone number.
• You must enter the country code even when making a local or national call, in addition you must eliminate the leading zero from the number when there is one.
• Press the call key and wait.
• After pressing the TALK/SEND button you will see a variable message on the screen (for example 'Wait for call') which you can ignore and your phone will ring back in a few seconds.
• Answer this ring as you normally would answer any incoming call.
• Your call will then be connected.

Receiving a Call

Your family and friends can call you at any time.

• They can dial your global number (372)
• Example: +372 793 718 1522

Do ONESIM plans have unlimited internet?

• No, all plans offer LIMITED internet.
• If you consume the data package you can purchase another package.

What happens if I consume the entire plan franchise, do I run out of internet, or does it slow down?

• By consuming the entire mobile data package the internet ceases to function.

Can I share (hotspot) my ONESIM internet with another phone?

• Yes you can! ONESIM allows you to share the internet with other devices.

When installing the ONESIM SIM, will I need to set up the phone?

• If your phone has current OS updates and Data Roaming is enabled, you may not need to set up your phone.

• But if you need to follow the steps below, depending on the operating system of your phone.

iPhone

If your carrier allows it, you can view the settings and APN from the following locations:

• Settings> Cellular> Cellular Data Options> Cellular Network
• Settings> Mobile Data> Mobile Data Options> Mobile Data Network

Then fill in the following information:

• APN: send.ee
• User: Leave blank
• Password: Leave blank

Press the Home button to save the APN and exit to the main screen. Now restart your phone and see if the internet is working.

Android

Before you begin, make sure your Wi-Fi is turned off and your phone is not in Airplane Mode.

• Click Settings> Networks> Mobile Networks> Access Points

Then click the Top menu under Add hotspots and fill in the following settings (upper and lower case):

• Name: ONESIM
• APN: send.ee
• Proxy: [leave blank]
• Door: [leave blank]
• Username: [leave blank]
• Server: [leave blank]
• MMSC: [leave blank]
• MMS Proxy: [leave blank]
• MMS port: [leave blank]
• Authentication Type: [leave blank]
• APN Type: default
• Press menu and select Save

Be sure to select the ONESIM profile you just created.

How can I check my balance?

• You can check the balance by dialing 187

Coverage

JT has excellent coverage in over 100 countries. Typically, coverage is available on multiple operator networks within each country.

• Check JT coverage

How can JT operate in almost every country?

• JT is a carrier that has international roaming agreements with other carriers worldwide.

Will I be able to make local and international calls with my JT SIM?

• Yes! But it will depend on the plan purchased, some plans include a small amount of credit to make local and international calls for emergencies.

• If you need more credits to make local and international calls, just log in to your account on our site and request a recharge.

Making a call

Turn on your phone and once your phone registers on an available network, it is ready for use.

• Dial “+” followed by Country code, area code and telephone number.
• You must enter the country code even when making a local or national call, in addition you must eliminate the leading zero from the number when there is one.
• Press the call key and wait.
• Ignore any messages that appear on your screen.
• You will be logged out for 10 to 30 seconds, and then your phone will ring again.
• Answer the call normally, and your call will be completed after a few seconds.

Receiving a Call

Your family and friends can call you at any time, whether or not you are in your coverage area.

• They can dial your global number (44)
• Example: +44 793 718 1522

Do JT plans include unlimited internet?

• No, all plans offer LIMITED internet.
• If you consume the data package, you can purchase another.

What happens if I consume the entire plan franchise, do I run out of internet, or does it slow down?

• By consuming the entire mobile data package the internet ceases to function.

Can I share (hotspot) my JT internet with another phone?

• Yes you can! JT allows you to share the internet with other devices.

When installing the JT SIM, will I need to set up the phone?

• If your phone has current OS updates and Data Roaming is enabled, you may not need to set up your phone.

• But if you need to follow the steps below, depending on the operating system of your phone.

iPhone

If your carrier allows it, you can view the settings and APN from the following locations:

• Settings> Cellular> Cellular Data Options> Cellular Network
• Settings> Mobile Data> Mobile Data Options> Mobile Data Network

Then fill in the following information:

• APN: mobiledata
• User: Leave blank
• Password: Leave blank

Press the Home button to save the APN and exit to the main screen. Now restart your phone and see if the internet is working.

Android

Before you begin, make sure your WiFi is turned off and your phone is not in Airplane Mode.

• Click Settings> Networks> Mobile Networks> Access Points

Then click the Top menu under Add hotspots and fill in the following settings (upper and lower case):

• Name: JT
• APN: mobiledata
• Proxy: [leave blank]
• Door: [leave blank]
• Username: [leave blank]
• Server: [leave blank]
• MMSC: [leave blank]
• MMS Proxy: [leave blank]
• MMS port: [leave blank]
• Authentication Type: [leave blank]
• APN Type: default
• Press menu and select Save

Be sure to select the JT profile you just created.

How does this work?

Step 1: Order your SIM and plan online and receive it by mail

• Create a free account in the Travel Mobile portal.
• Choose your your plan.
• Select your shipping method to receive your SIM(s) by mail.

Step 2: Schedule your activation date

• With your SIM in your hands, access the Travel Mobile website and add the serial number of the SIM located on the back of the SIM card.
• Choose your activation date.
• On the activation date chosen you will receive an email with your telephone number.

Step 3: Install your SIM and use it!

• When you arrive at your destination country, remove your home country SIM.
• Insert the SIM from Travel Mobile.
• You are ready to use the service!

What kind of phone do I need?

• For the United States: You'll need an unlocked GSM phone that supports LTE Band 4 (1700 and 2100 MHz).
• For Europe and Latin America: You'll need an unlocked multi-band GSM phone.
• For Asia: You'll need an unlocked GSM phone that supports 2100 MHz.

How can I find out if my phone is unlocked?

• Check with the store or operator where you purchased the phone, or install a SIM from another operator and see if the phone still works.
• If you have an iPhone, dial *#06# on your phone and send us the code that appears, or go to http://www.imei.info and enter the IMEI there.

Are there additional costs?

• In addition to the cost of the prepaid plan you choose, you will be charged for shipping, a new SIM card and plan activation.
• Standard shipping rates vary by country and are displayed prior to checkout.
• Express shipping is available for an additional cost.

Payment Methods Accepted

• Visa
• MasterCard
• American Express
• Discover
• PayPal

Customer Service

• Email us at support@travelmobile.biz

Configuration

• If your phone prompts you to accept new carrier settings, be sure to say yes!

• Remember you must have an unlocked GSM phone to use the service.

• For 4G / LTE service within the United States your phone must support network frequencies of 1700 MHz and 2100 MHz.

Be sure you to check your APN settings

It may be necessary to configure the APN of the operator for your phone's data network to function. If you cannot access data after inserting the SIM, then simply follow the APN configuration instructions that were delivered along with your SIM chip, or consult the FAQ here for the operator SIM you purchased.

• You can use one of the many sites on the web to check how to configure your phone. Just select the manufacturer and model of phone, and then the operator you will be using.

• Recommended site: https://apnsettings.gishan.net

Dual SIM

If your phone is a dual-SIM model, please remove the SIM from your home country and leave only the Travel Mobile SIM you purchased in slot 1 (bottom Tray 1).

WhatsApp

You do not need to register your new phone number to use WhatsApp.

• Wait until you arrive in your destination.

• When you open WhatsApp the app will identify a new network and a new number, and will ask if you want to update the telephone number.

• We recommend that you choose NOT to UPDATE, so all of your existing conversations and groups will be kept.

Data usage and monitoring

We suggest that you install an application to keep track of your data use and identify which applications consume data. There are several options available, for example My Data Manager, which has a user-friendly interface and supports multiple languages.

• The app performs monitoring of all processes on the phone that are making use of the Internet connection, and can help identify if the data plan purchased will meet your needs based on your normal data consumption.

• The app also gives you the option to customize notifications, view historical data consumption and assess which applications consume more data.

How to reset your network settings with your iPhone

• Click in Settings > General
• Go to the bottom of the page and click Reset
• Then click on Reset Network Settings

Customer support

• If you have any questions, please contact us via the e-mail support@travelmobile.biz.